Return Policy – TH Functional Food

At TH Functional Food, we are dedicated to ensuring your satisfaction with every purchase. If you’re not completely satisfied with your order, we are here to help. Please review our return policy below for detailed information.

1. Eligibility for Returns

30-Day Return Window: You may return any eligible product within 30 days of the purchase date for a refund or exchange.
Condition: Products must be unopened, unused, and in their original packaging. Items that have been opened, used, or damaged are not eligible for returns.
Receipt Required: A valid proof of purchase (order confirmation or receipt) is required to process any return.

2. Non-Returnable Items

For health and safety reasons, the following items are not eligible for returns:

Opened or used food and supplement products
Products marked as final sale or clearance
Gift cards and promotional items

3. How to Initiate a Return

If you wish to return a product, please follow these steps:

Contact Customer Support: Email us at [email protected] or call +1 541 697 6982 with your order number and reason for return.
Receive Return Authorization: Our customer support team will provide you with a Return Authorization Number (RAN) and return instructions.
Ship the Product: Pack the item securely and include the RAN in your return package. Ship it to the address provided by our team. Please note that customers are responsible for return shipping costs unless the product was defective or incorrect.

4. Refund Process

Refund Method: Refunds will be issued to your original payment method within 5-10 business days after we receive and inspect the returned item.
Partial Refunds: If the product is returned in a condition that is not compliant with our return policy damaged packaging), a partial refund may be applied.
Shipping Fees: Original shipping charges are non-refundable, except in cases where the return is due to our error incorrect or defective product).

5. Exchanges

If you received a defective or incorrect product, we will gladly offer an exchange. Please contact our customer support within 7 days of receiving your order.
Exchanges are processed once the original item is returned.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, including shipping costs.

7. Cancellations

Order Cancellations: Orders can be canceled within 2 hours of placement if they have not been shipped. Please contact our customer support immediately for assistance.
Refunds for Canceled Orders: If your cancellation request is successful, a full refund will be issued.